FAQ's - Hot Tub & Bouncy Castle Hire
What is included in the price?
Delivery of the equipment, set up, safety briefing, pack up and collection.
Which areas do you deliver to?
Delivery is FREE to local areas. Please see our Delivery Page for further details. We are happy to deliver to a reasonable distance outside this area, but a delivery charge will apply.
What time will the HotTub be delivered and collected?
We Usually Drop off and Collect between 5pm and 7pm unless stated otherwise at the time of hire. If we are unable to gain access between the specified collection times you may be charged and additional £10 if we have to return to the property at a later time.
Do you fully install the Hot Tub?
Yes, we do everything for you. We deliver and fully install the Hot Tub and safety mats ready for use. We will give you written safety instructions and go through them with you. We will fully dismantle and collect all equipment at the end of your booking.
How long does it take to set up?
It takes us approximately 30/45 minutes to install / collect our equipment depending on the ease of access.
How far in advance should I book?
Booking early is highly recommended, especially during the summer months and especially on weekends and bank holidays. However we can occasionally meet demands on the day. If you need to make a last minute booking please call us, as we will always try to help.
What type of area do I need for a hot tub?
A flat area approximately 2.5 metres by 2.5 metres is required for a hot tub.
Do I need an outside tap?
We can use an outside tap or connect to your inside taps. We have adequate hoses and connections to suit either.Please ask for further details around which indoor taps we can connect to.
How does the hot tub stay hot throughout my hire period?
We plug it into your electricity supply. The cost is approximately 70 pence per day depending on your tariff.
How do I drain the hot tub after use?
We Drain the hot tub for you as part of the service. We use a pump that will drain your Tub in approximately 20 minutes.
How are the chemicals managed?
We provide chemicals needed for your hire. We explain this process during installation and leave you with detailed chemical instructions.
How long does it take to set up and fill?
Setting up usually takes about 25 minutes and filling usually takes up to 2 hours depending on your water pressure and the size of tub you go for..
Can hot tubs be hired during winter months?
Yes, they are great in summer because of the sun on your face but we think they are even BETTER in winter! Experience the contrasting cold air and hot water for yourself. We hire out our hot tubs all year round.
Are you insured?
Yes, we are covered with £500,000 public liability insurance by Leisureinsure LLP.
Are the hot tubs clean?
Cleanliness and hygiene is our number one priority. Our tubs and filters are thoroughly cleaned and sterilised after each use. We are so confident in our pledge that during installation we ask each customer to look and agree to the condition of the tub before signing our hire agreement.
How do I make a booking?
You can easily book online, via email or phone:
Mobile:07758839446
Email: info@cdlleisure.co.uk
Contact Us
How do I pay?
A non-refundable Booking Fee of £20 is required at the time of booking to secure your order, with the balance to be paid in cash on delivery (as our drivers cannot accept cheques or card payments).
Do I need to show any identification?
We do need to see two forms of identification for bookings. A utility bill showing your address and another form of ID showing your name & signature such as a driving licence. We will be unable to proceed with the hire if you fail to provide suitable identification.
Do I have to be over 18 years of age to make a booking?
Yes
Cancellation Policy:
If WE have to cancel your booking due to adverse weather conditions you will be refunded in full. If YOU have to cancel your booking please
Contact Us and try to give us as much warning as possible, as we may be able to hire the bouncy castle(s) out to someone else. Please be aware though that the £20 Booking Fee is non-refundable.